GlobalAcademy Privacy Statement

This GlobalAcademy Privacy Statement was updated on 7th December 2021.

In the course of providing GlobalAcademy services and related services to its corporate and governmental customers (“Customers”), GlobalAcademy will receive and have access to personal data of individual users to whom customers grant access (“Users”). For the purposes of this privacy statement, Customers are data controllers and GlobalAcademy is a data processor. GlobalAcademy’s processing of User data and the security measures implemented to protect such data are detailed in and governed by a written agreement between GlobalAcademy and each of its Customers.

As a data processor, GlobalAcademy will access, store and use the personal data of individual Users solely for the purpose of providing services to its Customers.

GlobalAcademy Privacy Statement

1. Information about Users collected and stored by GlobalAcademy

first name, last name, and email address required

photo, areas of interest, job skills, goals, and role (optionally provided by User or Customer)

other personal data, as allowed by the Customer

2. Purpose of User Data Processing and Retention Period

GlobalAcademy processes the information collected about Users and Administrators for the purpose of providing services to its Customers, specifically:

Providing, administering, and facilitating access to the services we provide for Customers and Users, and managing Customer or User account preferences

Fulfilling Customer’s instructions with respect to personal data of Users

Displaying and sending via email notifications to Users for:

Responding to User questions or concerns

Making notifications to Users at the request of the Customer

Sending Users administrative messages and information, including confirmation of account creation, course enrolment, course progress, and notifications of responses from instructions to User questions

Providing information to Users about courses available to Users, available and new service features; personalized course recommendations, which Users can opt-out of at any time

Enabling communications among Users and instructors or teaching assistants

Soliciting feedback to improve User experience

Resolving User support requests or claims

Email Preferences

Users can individually opt-out of receiving non-transactional emails by: (i) following the unsubscribe instructions provided in the email communication; or (ii) managing User account email preferences. A Customer can also instruct GlobalAcademy to configure email preference settings for all Users of a Customer.

Retention of Personal Data

GlobalAcademy will retain the data of Users for as long as instructed by the Customer. GlobalAcademy will delete certain or all personal data relating to Users upon request of the Customer. GlobalAcademy may retain aggregated or anonymized data as set forth below.

GlobalAcademy may collect and use Students’ personal identification information for the following purposes:

Use of Aggregated Data

In addition, User data is aggregated with other GlobalAcademy marketplace user data to enable GlobalAcademy to improve its products and services and develop new products and services, including:

Reviewing and analyzing User browser and wireless device technical information

Reviewing user activity across the GlobalAcademy marketplace (for example, GlobalAcademy analyses trends and User traffic and usage information to identify which courses are most popular)

Facilitating the technical functioning of the GlobalAcademy marketplace, including troubleshoot and resolving issues, securing the platform services, and preventing fraud and abuse

Developing a personalized course content recommendation engine

When User Data is used for the above purposes, it is aggregated and/or anonymized so that no personal data of Users is processed.

Sharing your personal information

We do not sell, trade, or rent Students personal identification information to others.

3. Cookies and other Tracking Technologies

Like many online platforms, GlobalAcademy and its analytics vendors use server log files and automated data collection tools, such as browser cookies, pixel tags, scripts, and web beacons. These tools are used for analytics purposes to enable GlobalAcademy to understand how Users interact with our services. GlobalAcademy and its analytics vendors may tie the information gathered by these means to the unique account ID of Users.

Cookies are small text files placed onto a computer or device while browsing the Internet. Cookies are used to collect, store and share bits of information about User activities. GlobalAcademy uses both session cookies and persistent cookies.

A session cookie is used to identify a particular visit to the GlobalAcademy platform and collect information about interaction with our website. These cookies expire after a short time, or when the User closes their web browser after using the GlobalAcademy platform. GlobalAcademy uses these cookies to identify a User during a single browsing session, such as when you log into our services. This helps GlobalAcademy improve the platform as well as improve the Users’ browsing experience.

A persistent cookie will remain on a User’s device for a set period of time specified in the cookie. GlobalAcademy uses these cookies to identify and recognize a specific User over a longer period of time. They allow GlobalAcademy to:

analyze the usage of our services (e.g. what links Users click on) in order to improve our offering

test different versions of the services we provide to see which particular features or content Users prefer to optimize the GlobalAcademy platform

provide a more personalized experience to Users with more relevant content and course recommendations and

allow Users to more easily log in to use the GlobalAcademy platform. Persistent cookies include:

preferences cookies to remember information about a User’s browser and settings preferences, such as preferred language. Preference cookies make the User experience more functional and customized

authentication and security cookies to enable a user to log in or stay logged in and access the GlobalAcademy platform, to protect User accounts against fraudulent logins by others, and help detect, fight, and protect against abuse or unauthorized usage of User accounts.

functional cookies to make the experience of using the GlobalAcademy platform better, like remembering the sound volume level selected by the User.

GlobalAcademy uses tracking technology to (i) determine if a certain page was visited (e.g. the landing page of an advertisement for GlobalAcademy services that is displayed on third-party sites) or whether an email sent by GlobalAcademy was opened or clicked on by a User; and (ii) to customize the learning experience of individual Users by recommending specific courses and other content.

Cookie list

GlobalAcademy will retain the data of Users for as long as instructed by the Customer. GlobalAcademy may retain aggregated or anonymized data. GlobalAcademy will delete certain or all personal data relating to Users upon request of the Customer.

User Preferences with respect to cookies and other tracking technologies

A user can set his or her web browser to notify about the placement of new cookies, limit the type of cookies or reject cookies altogether; if enabled, a User may not be able to use some or all of the features of the GlobalAcademy services (for example, may not be able to log in). General information about cookies and how to disable them can be found at www.allaboutcookies.org.

Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, and we do not take any action in response to this signal. Instead, in addition to publicly available third-party tools, we offer you the choices described in this policy to manage the collection and use of information about you.

4. Third-Party Websites

Students may find advertising or other content in our learning platform that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our website. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Student, is subject to that website’s own terms and policies.

5. Changes to this Privacy Policy

GlobalAcademy has the discretion to update this Privacy Policy at any time. We encourage Students to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

6. Your acceptance of these terms

By enrolling in a Course or Services on our website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use, enroll or access this site nor purchase any of the products made available to the public by GlobalAcademy and its related entities. Your continued use or enrolment on our platform following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Thank you for helping us build rich & valuable content for everyone!

GlobalAcademy Management Team